Privacy Policy

Canopy Mortgage, LLC

At Canopy Mortgage, we take seriously the confidence our clients place in us. Precision, discretion, and trust are core to how we operate. Protecting your personal information is not optional. It is foundational.

Personal Identification Information

We recognize and respect the privacy expectations of our clients while also understanding the responsibility required to collect and use information appropriately in order to deliver mortgage services.

We may collect, retain, and use personal identification information only as permitted by law and when necessary to:

Provide mortgage products and financial services

Process loan applications

Respond to inquiries

Improve our systems and service delivery

Comply with regulatory requirements

Personal information may be collected when you:

Submit a contact form

Request a consultation

Begin or complete a loan application

Complete a TCPA disclosure

Opt in to SMS or email communications

Interact with affiliated landing pages or digital funnels

We collect only what is required to serve you effectively and responsibly.

How We Use Collected Information

Your information is used to:

Respond to inquiries quickly and accurately

Structure and process mortgage applications

Deliver requested services

Improve communication and follow-up systems

Maintain accurate financial records

We maintain procedures to ensure your financial information is accurate, current, and complete. Requests to correct inaccurate information are handled promptly.

How We Protect Collected Information

Confidentiality is operational policy at Canopy Mortgage.

Access to personally identifiable information is limited to team members with a legitimate business need.

Employees are trained in privacy protection and confidentiality standards.

Appropriate disciplinary measures are enforced when standards are violated.

We maintain security safeguards and technical protections to prevent unauthorized access.

We do not sell personal information.

We do not share personally identifiable customer information with unaffiliated third parties except when necessary to:

Operate our business

Process your loan

Comply with laws and regulations

Provide requested services

If information must be shared with service providers, we require them to maintain strict confidentiality standards.

SMS & A2P Messaging Privacy Policy

Canopy Mortgage complies with CTIA Messaging Principles and Best Practices and all A2P 10DLC regulations.

SMS Consent

By submitting your phone number through our website, landing pages, or application forms and checking the consent box, you expressly consent to receive text messages from Canopy Mortgage regarding:

Loan updates

Application status

Appointment reminders

Document requests

Account notifications

Optional marketing updates if separately selected

Message frequency varies per user.
Message and data rates may apply.

Reply STOP to unsubscribe at any time.
Reply HELP for assistance.

Carriers are not responsible for delayed or undelivered messages.

SMS Privacy Protection

Your consent to receive SMS messages applies solely to Canopy Mortgage.

Text messaging originator opt-in data and consent information will not be shared with any third parties.

No mobile number information will be shared with affiliates for marketing purposes in compliance with §5.1.4 of CTIA Messaging Principles and Best Practices.

We do not sell, rent, or share mobile numbers or SMS opt-in data with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

All SMS communications are tied to direct consumer opt-in.

Non-Personal Identification Information

We may collect non-personal identification information when users interact with our website, including:

Browser type

Device type

Internet service provider

Referring pages

General usage data

This data helps us improve site performance and user experience.

Web Browser Cookies

Our website uses cookies to enhance user experience and support record-keeping functions.

You may choose to disable cookies through your browser settings. Please note that certain site features may not function properly if cookies are disabled.

How Users Consent to Messaging

Users consent to messaging by:

Completing a web form

Checking an SMS consent box

Agreeing to the messaging disclosure presented on the form

Disclosure language clearly states:

By submitting your phone number, you authorize Canopy Mortgage to send text messages and notifications. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe.

No pre-checked boxes are used.

Consent is collected prior to messaging.

Children’s Online Privacy Protection

We do not knowingly collect or maintain information from individuals under the age of 13. Our website is not directed toward children under 13.

ADA Accessibility Statement

We are committed to providing a website that is accessible to all users. We continually improve our systems to align with accessibility standards.

If you need assistance or have questions regarding accessibility, please contact us directly.

Policy Updates

We reserve the right to update this privacy policy at any time. Updates will be reflected by revising the effective date below. Continued use of our website indicates acceptance of any modifications.

Questions

We appreciate your trust and the opportunity to serve you.

If you have questions regarding this Privacy Policy or your account, please contact:

Canopy Mortgage, LLC
Phone: 877-905-0005